Market Manager

Requisition Details & Specialist Recruiter Information
REQ 144442 - Twanette Coetser
Closing Date - 25 March 2026
Cluster and Location
Personal and Private Banking - Consumer Channel
Moruleng, North West Province
Career Stream
Sales
Leadership Pipeline
Manage Others (MO)
FAIS Affected
FAIS Affected - Yes

Job Purpose
To effectively manage the business portfolio for profitability; establish and nurture individual and business relationships within the micro market and community; and oversee staff to ensure exceptional client service delivery.

Job Responsibilities
Nedbank Goals:

• Achieve targets for sales growth.
• Identify and relay sales opportunities, collaborating with sales and service teams across Small and Digi store formats to motivate the team to develop and execute action plans aimed at increasing profit and market share.
• Stimulate client acquisition and enhance digital market engagement throughout the community.
• Track community growth and business profitability metrics, addressing deficiencies and maintaining momentum to meet objectives.
• Attain market profitability benchmarks by leveraging profitability strategies and promoting heightened digital sales and activity.
• Control manageable expenses (e.g., overtime, stationery, telephone, travel) within the established financial guidelines.

Client Engagement:

• Evaluate client profiles to recognize their requirements and pinpoint leads for cross-selling or client retention and growth.
• Ensure client teams are adequately prepared for interactions to enhance the client experience and secure client acquisition/retention.
• Review client feedback reports from Service teams and develop action plans to address root causes, aiming for service excellence.
• Elevate the client experience in line with Nedbank brand principles by ensuring that all stores comply with established service standards and corporate branding requirements.
• Guide clients in transitioning towards digital transactions and services while focusing on boosting digital engagement.
• Manage both compliments and complaints effectively.

Risk and Ops:

• Ensure compliance with Key Individual (KI) FAIS responsibilities in accordance with regulatory standards.
• Oversee operational tasks as outlined in the Branch Risk Observation Training Analysis (BROTA), Control Checklist, branch cash management, Document Management Portal, and compliance training.
• Monitor Risk and Compliance reports, taking action on significant risk and non-compliance issues.
• Utilize workforce and queue management techniques to optimize store efficiency.
• Manage security aspects related to daily operational risks.
• Ensure compliance with mandated process limits.
• Maintain all equipment in good working order.

Lead:

• Contribute to the preparation of business performance reports to regularly engage management.
• Convert business objectives into team and individual goals based on roles and responsibilities.
• Collaborate with support and management teams to eliminate identified obstacles hindering the team and community from achieving set goals, fostering a client-first mindset.
• Ensure the team is trained, compliant, and equipped with the necessary tools to achieve their objectives.
• Encourage the use of learning resources and pinpoint development and growth opportunities for individuals and teams.
• Engage the team in discussions regarding performance through regular conversations about personal and business goals, employing innovative methods to brainstorm opportunities for continuous improvement and enhanced efficiency in meeting client needs.
• Model Nedbank's values and behaviors through personal actions, practices, and self-development, serving as an example for the team and others.
• Lead through coaching, mentoring, facilitation, and inspiration for teams and stakeholders. Ensure and direct consequence management, discipline, and effective employee relations.

Minimum Experience Level
3 - 6 years of experience as a Market Manager
2 years of experience in a client-facing retail sales environment and 2 years in people management

Essential Qualifications - NQF Level
Diploma

Preferred Qualification
Completion of a Degree in Finance/Marketing/Business Management is preferred.
Completion of a Regulatory KI Exam (RE1) is advantageous.

Technical / Professional Knowledge

• Principles of customer service
• Understanding of consumer behavior
• Sales strategies
• Competitor analysis
• Coaching methodologies
• Nedbank policies and procedures
• Operational procedures
• Change management
• Workforce planning

Behavioural Competencies

• Establishing a Service Reputation
• Business Acumen
• Fostering Customer Relationships
• Generating Demand Through Insight
• Delegation and Empowerment
• Motivating the Sales Team
• Guiding Sales Opportunities

For inquiries, please reach out to the Nedbank Recruiting Team at +27 860 555 566.