Software Development Engineer, AWS Kumo Last-Mile

Amazon Web Services (“AWS”) stands as the most extensive and widely utilized cloud platform globally. AWS provides over 100 fully equipped services to millions of active customers worldwide, including the fastest-growing startups, major enterprises, and prominent government agencies and organizations. AWS clients continue to utilize AWS Services for a range of applications, from exploratory initiatives to targeted innovative solutions and essential business systems.

Kumo is the software engineering division responsible for enhancing AWS’s support capabilities. Amazon’s goal is to be the most customer-centric company on the planet, a commitment that extends to assisting our own Amazon employees with their daily IT support requirements. Our team is focused on innovating for the Amazonian, aiming to make interactions with IT Support as seamless as possible. We accomplish this through various strategies that eliminate root causes entirely, automate issue resolution, or direct customers to the most effective troubleshooting steps for their circumstances. We provide not only support solutions but also end-user content with guidance to promote self-service. We leverage machine learning technologies in various areas to comprehend customer behavior, anticipate customer intent, offer personalized content, and automate issue resolution via chatbots.

AWS Sales, Marketing, and Global Services (SMGS) is tasked with driving revenue, adoption, and growth from both the largest and rapidly expanding small- and mid-market accounts to enterprise-level customers, including those in the public sector.

Amazon recognizes that a diverse and inclusive culture enhances our ability to achieve the best outcomes for our customers. We celebrate diversity in our workforce and in our working methods. As part of our commitment to inclusion, we provide accommodations during the interview and onboarding processes. If you wish to discuss your accommodation options, please reach out to your recruiter, who will connect you with the Applicant-Candidate Accommodation Team (ACAT). You may also contact ACAT directly by emailing acat-africa@amazon.com. We strive for all Amazonians to have the best possible Day 1 experience. If you have already completed the interview process, you can reach out to ACAT for accommodation support before your start date to ensure all your needs are satisfied on Day 1.