Technical Product Owner/Delivery Lead

Job Classification
TPO-L1(144598)
TA: Luthando Bower
Closing Date: 31 March 2026

Job Family
Information Technology

Career Stream
IT Application Development

Leadership Pipeline
Manage Managers

Job Purpose
To oversee the comprehensive strategy, planning, organization, negotiation, staffing, direction, and control of all facets of projects or programs for a designated portfolio, ensuring the effective implementation of IT Projects and the realization of the business cluster strategy. Provides expert guidance and advice to both functional and non-functional user personnel as well as project teams regarding the most intricate aspects of integrating logical groupings of technologies. Facilitates agreed-upon solutions and ensures they meet business requirements while minimizing the impact on the stability of the IT environment.

Job Responsibilities

• Assist in articulating the operational business requirements of the organization (KPIs, SLAs, processes and procedures, and reporting) by translating organizational strategy into functional strategy and assigning accountability to appropriate stakeholders.
• Efficiently manage the delivery of services to stakeholders by establishing governance forums and by understanding, evaluating, and managing escalated risks associated with programs and projects.
• Enhance the effectiveness of resources by modeling capacity requirements across the entire portfolio and by understanding and communicating the implications of capacity needs.
• Ensure optimal organization of the environment by specifying capacity requirements in alignment with strategic priorities and by actively managing the capacity of project managers within the team, negotiating where capacity limitations arise.
• Ensure that the end-to-end design is in accordance with architectural roadmaps by understanding the landscape and regularly engaging with relevant stakeholders.
• Guarantee effective optimization of systems, processes, and technology by conducting root cause analysis, implementing corrective measures, and ensuring adherence to defined standards per technology regarding integrations.
• Assume responsibility for implementing program and project governance that adheres to project methodologies, processes, and disciplines.
• Consistently promote customer-centricity by defining and developing tiered SLAs to enhance delivery and cost efficiencies.
• Define and establish service levels for operational and call center support, encompassing support and maintenance, application health, and stability.
• Elevate project performance issues to the relevant board by clearly presenting business objectives in line with business cases.
• Ensure optimal team performance by considering and modifying processes, structures, operating models, and business plans as necessary.
• Ensure that transformational targets are achieved by considering these goals during staff recruitment, retention, and training processes, utilizing suppliers listed on the preferred supplier list for the department.
• Contribute to a culture that fosters the achievement of transformation goals and supports business strategies that enhance the corporate image by ensuring personal, managerial, and team participation in Nedbank culture-building initiatives.
• Engage managers in encouraging staff participation in and support for corporate social responsibility initiatives that align with business strategy.
• Ensure that issues raised in culture surveys are addressed and that results are improved by developing action plans.
• Deliver exceptional service through others by promoting a client-centric culture through necessary interventions. Identify areas of resource inefficiencies and advocate for optimization by encouraging multi-skilling and addressing capacity gaps through the review and enhancement of work processes.
• Manage the branch budget (including staff recoveries) through responsible budget planning and management while driving efficiencies.
• Ensure the execution of the complete lifecycle of all portfolio programs and projects related to the implementation of IT projects according to project methodology and strategy. Ensure successful project delivery by addressing escalated project issues, conflicts regarding non-delivery, and integration challenges.
• Enhance the credibility of the function by reviewing project metrics and meeting with project managers to guide project execution.
• Successfully execute Innovation and Technical projects through the Project Management Office.

Essential Qualifications - NQF Level
Advanced Diplomas/National 1st Degrees

Preferred Qualification
Matric and relevant tertiary qualification
MMP or equivalent

Essential Certifications
Formal accreditation in the professional field where applicable

Preferred Certifications

Minimum Experience Level
10 - 15 years of experience in an IT environment (across IT disciplines), with at least 2 years in a related area to this role

Technical / Professional Knowledge

• Budgeting
• Business administration and management
• Business principles
• Business terms and definitions
• Capacity planning
• Change management
• Client service management
• Communication Strategies
• Diversity management
• Employee training/development
• Financial Accounting Principles
• Governance, Risk and Controls
• Organisational behaviour theory
• Principles of project management
• Relevant regulatory knowledge
• Stakeholder management
• Strategic planning
• Talent management
• Business writing skills
• Management information and reporting principles, tools, and mechanisms
• System Development Life Cycle (SDLC)
• Role relevant related technologies
• ITIL
• IT Concepts
• Business Process
• Products and Services

Behavioural Competencies

• Building Partnerships
• Facilitating Change
• Inspiring Others
• Business Acumen
• Driving for Results
• Selecting Talent
• Delegation and Empowerment

Please contact the Nedbank Recruiting Team at +27 860 555 566.